FAQ

To make a reservation for local activities in Ishigaki Island, you can visit the activity page on go2ishigaki's website, fill in the required information, choose a date, and pay a deposit. We will arrange your reservation as soon as we receive the information, and please note that you will receive a confirmation email containing important information such as meeting time, location, instructions, and fees.

It is also important to provide complete information and register as a member when making a reservation, as this is how we will contact you, especially if there are any changes due to weather or itinerary.

If you have any questions, please feel free to contact our online customer service.

Yes, it is possible. All sea activities are led by instructors and the necessary equipment is provided. All you need to do is to prepare yourself by staying calm, trusting the instructor, adjusting your physical and mental state, and paying attention to the instructions regarding the clothing you need to bring.

Different activities have instructors who speak different languages. Chinese and Cantonese instructors are mainly available for diving, while English and Japanese instructors are mainly available for snorkeling and other activities.

Generally, we recommend that you make activity reservations at least three days in advance to allow for scheduling and confirmation of the activity. However, popular activities may already be fully booked even three days prior, so it is better to book as early as possible. For example, fishing tours are often fully booked a month in advance, and scuba diving and Iriomote Island tours with limited instructor ratios are also in high demand during peak season.

Therefore, we suggest that you plan your local activities along with your travel itinerary to ensure availability.

Can I cancel the activity if the weather is bad?

You cannot make the decision to cancel the activity due to weather conditions on your own, otherwise it will be considered as arbitrary cancellation and you will be required to pay the full amount of the trip.

If the activity you booked cannot be held due to weather conditions, go2ishigaki will notify you the night before or on the morning of the activity and arrange for a rescheduled date or a refund.

Please trust the judgement of the local captain and instructor and prioritize safety. When there are safety concerns due to weather conditions, the captain and instructor will cancel the activity proactively. Your understanding is appreciated.

For example, in the case of scuba diving, the weather on the way to the location and in the sea could be completely different. It is possible to experience heavy rain on the way, but calm and clear water when diving; or it may be sunny on land but the activity is cancelled due to rough seas. The route of the waterfall excursion may also change due to heavy rain the day before.

Therefore, please understand the variables of nature activities, and we and the local shops will arrange the activities based on safety guidelines.

If you have any questions, please feel free to contact our online customer service.

According to the reservation policy, a full refund can be obtained if cancelled 7 days prior to the departure date (excluding the departure date). If the cancellation is made too close to the departure date, cancellation fees may apply according to the cancellation policy. Please contact our online customer service immediately regardless of the circumstances, and go2ishigaki will assist with rescheduling or other means to avoid a no-show full compensation.

Full refund will be processed for cancellations that comply with the policy, however, PayPal may charge a fee of 0.5%, which will be borne by the consumer. We appreciate your understanding.

How can I pay for online reservations? Is payment immediately deducted after booking?

We mainly use PayPal to collect payment for online reservations, and PayPal also supports credit cards. For areas or countries where PayPal is not available, please choose "Payment Method for Taiwan Travelers" and we will contact you later.

After booking, your credit card will be in "authorization" status, and payment will only be deducted after the itinerary is confirmed. Only the deposit amount will appear on your credit card statement.

The attendance deposit is an authorization fee used to prevent no-shows by reserved travelers and will not appear on your credit card statement.

When there is an arbitrary cancellation or no-show, the full travel fee needs to be collected. This is mainly because the store has already prepared manpower and materials at the time of the reservation and has reserved a spot for you without accepting other customers. If an arbitrary cancellation or no-show occurs, it will cause a real loss to the store. Therefore, according to regulations, the full travel fee needs to be collected. Please understand.

Please contact our online customer service or reply to the reservation notification email.